Dynatrace named Forrester IT Operations Leader (AIOps)

Dynatrace named Forrester IT Operations Leader (AIOps)
Dynatrace has announced that it has been named a Leader in The Forrester Wave: Artificial Intelligence for IT Operations, 2020. Forrester rated eleven companies based on thirty-three criteria and ranked Dynatrace first in the Current Offer category.

In addition, Dynatrace received the highest possible score on sixteen evaluation criteria, including microservice and container monitoring, transaction monitoring, distributed tracking, customer experience (CX) monitoring, mobile end user experience, application monitoring, smart analytics and product vision. A free copy of the report is available here.

The Forrester report states: “The complexity of IT systems has increased exponentially in recent years. This has resulted in I&O teams lacking up-to-date skills, processes and tools to gain full visibility into the digital services they provide to customers. As legacy monitoring technology becomes obsolete and less effective, improved analytics and automation will determine the leading vendors. ”

Forrester advises AIOps customers to seek platform solutions that enhance team collaboration through correlation data, provide complete end-to-end digital experience monitoring (DEM) and integrate seamlessly into the entire ITOM toolchain.

«In Dynatrace, we predicted that the adoption of dynamic multicloud would increase rapidly the complexity of the cloud and that the volume, speed and variety of observability data would expand beyond the human being's ability to manage. For this reason, we have integrated automation and intelligence into the heart of our platform, ”said Steve Tack, SVP of Product Management at Dynatrace.

«It is always important to be recognized as a leader by high-level analysts like Forrester. We believe Dynatrace's position in this report validates our mission to help transform the way BizDevOps teams work by automating cloud operations, fostering greater collaboration between teams, and freeing up time and resources to accelerate innovation and achieve better. business outcomes. ”

Forrester's assessment states,“ [Dynatrace's] approach for AIOps is to provide a software intelligence platform beyond infrastructure and application monitoring to include the complete user experience and the KPIs of business results ".

"With in-depth analytics of an entire digital transaction, Dynatrace can identify all stages of a digital user's journey, without problems. Leveraging Davis' AI capabilities, the product provides real-time reporting on IT and business metrics at a granular level, with insights that can be used by multiple stakeholders. "

" Dynatrace offers intuitive, seamless mapping functionality dependencies that provide users with a consistent view of all services. It has invested heavily in the usability of its solution and the flexible design of the user interface allows professionals to stay in context when looking for performance problems. "

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