State cashback refunds are on the way

State cashback refunds are on the way

Consap will complete the liquidation of the reimbursement of the ordinary cashback of the first half of 2021 by the end of the month. the first half of the state cashback. You have until 31 August to pay out up to a maximum of 150 euros per person to Consap, the public insurance service concessionaire spa in charge of carrying out this practice relating to the incentive program for digital payments. The refund will be credited directly to your current account, so it is important to check that you have entered the correct Iban when registering to avoid problems.

When will the refunds arrive?

How do you explain on its website, Consap has been instructed by the Ministry of Economy and Finance - which is the department responsible for the Cashback program - "to pay reimbursements for purchases made and to examine any complaints for lack of or incorrect credit" .

At the moment, Consap will have to pay two reimbursements for those who have reached the goals set by the program: the cashback for the first half of 2021 (up to a maximum of 150 euros) and the supercashback (1,500 euros per semester for first 100 thousand citizens with the highest number of transactions). For the ordinary cashback of the first six months of the year, the repayment phase is in progress and Consap has until the end of the month. For the supercashback, however, the sums will be credited by November 30th. It should be remembered that, for the second half of the year, cashback was suspended at the instigation of the Draghi government.

How to check the refund?

Since there are 6 million users to be paid, the operation takes a few days and Consap has, by law, until the end of the month. To check that the credit has been credited, the current account must be monitored, because there are no forms of notification through the Io app or the applications of the other operators involved in the program.

How do you submit a complaint?

If there are problems with reimbursements relating to the first half of the year, Consap explains that "there is a complaint against the lack of or incorrect accounting in the Io app or in the systems made available by the affiliated issuers". For the first six months of the year, there is time until August 29 to make complaints. How? "Only complaints submitted through the Cashback Complaints Portal will be dealt with - says Consap -. Any other requests sent to different channels will not be acknowledged. Consap will examine the complaints providing a reasoned reply within 30 days from the date of receipt and, in the case of acceptance, will arrange the payment due ".

The company also adds that the examination of the cashback complaints is still in progress experimental, ie that of the Christmas period, and the liquidation of the related reimbursements continues. An invitation, therefore, to be patient with respect to payments. If there are problems with the Io app, however, it is necessary to contact the public company Pagopa, which manages it, through dedicated channels.

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