New intervention by PagoPA regarding
the State Cashback and more specifically the Christmas Extra Cashback, the first experimental phase of the initiative staged from 8 to 31 December: all PagoBANCOMAT transactions carried out in the period have been acquired and a recalculation of accumulated reimbursements is in progress. The credit will take place via bank transfer as expected by the end of February to the IBAN indicated by the participants.
For the participants involved, the calculation of the refunds for the Christmas Extra Cashback is being updated. The crediting of the accrued amounts will take place within the deadlines already foreseen.
Cashback: all the December PagoBANCOMAT transactions acquired
The responsibility for what happened is to be attributed to a technical anomaly detected by Bancomat SpA during the monitoring and verification of expenses made in the last month of 2020 through electronic payment tools activated for the first installment of the Cashback. The days involved are those of 18 and 29 December: there was a problem during the transmission of some transactions carried out on the PagoBANCOMAT circuit to the system managed by PagoPA for the refund calculation operations.
The data transmission is now completed. The updated count will be shown within the next few days in the IO application and in those of the affiliated issuers.
These last flows have already been acquired by the Cashback system, to allow the timely updating of the counts relating to the experimental phase. Following this update, some program participants may be entitled to receive a refund of the Christmas Extra Cashback (i.e. reaching the minimum threshold of 10 transactions required) or, in other cases, may be entitled to a refund of an amount higher than that already notified.
We remind you that the second phase of the initiative, the one started on January 1st and which will end on June 30th, will also award the 1,500 euro Super Cashback to citizens in the first 100,000 positions in the ranking drawn up by number of transactions. Unfortunately, this has already triggered some behaviors that, although not officially considered illegitimate, we can consider as forcing or abuses of the system set up: there are those who refuel from 2.44 euros to self-service service stations.
Frequently Asked Questions about State Cashback
🤔 How much is the State Cashback?
The cashback is equal to 10% of the sum of payments made through the digital payment systems covered, up to a maximum of 150 euros for each semester. To be able to unlock this payment, however, it is necessary to have carried out at least 50 operations. In addition to the Cashback there is also a Super Cashback of 1500 euros for the 100,000 citizens who have made the most valid transactions in the semester. Find out how much you can earn.
▷ Do transactions have a minimum or maximum value?
No, there are no limits. However, 10% is calculated only on transactions below € 150. Transactions that exceed € 150 will therefore not accrue more than € 15. Furthermore, every single transaction contributes to the Super Cashback calculation.
▷ Which payment systems can I use?
Credit cards, debit cards can be used on international circuits and on PagoBancomat circuit, prepaid cards, payment apps (for example Satispay). In the future, Google Pay or
Apple Pay
may also be used, which are not activated at the moment.
▷ Are payments with ATMs always valid?
Are payments with ATMs valid as long as they are use the PagoBancomat circuit. It is therefore necessary to ensure during the payment phase that the merchant does not opt for the Maestro circuit, as there is the risk of not seeing the operation validated.
▷ What is the IO app for?
Through the IO app it is possible to subscribe to the Cashback and communicate the IBAN to which the accumulated amounts with the transactions carried out will be paid. To access the IO app,
you need to have a SPID. Through the same app it is also possible to see the updates on your cashback and follow the trend in the Super Cashback ranking.
▷ What to do if a transaction does not appear on the IO app? We must first wait: transactions are registered with a certain slowness as they must first be processed by the reference payment system. If after several days an operation does not appear, it is necessary to investigate the reasons (see here) and in extreme cases file a complaint (see how).
▷ How do you win Super Cashback?
The Super Cashback is a prize reserved for the 100,000 citizens who in the reference semester will have registered the highest number of transactions valid for the State Cashback. The number of valid operations and the temporary ranking are indicated on the IO app, updated daily.
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