How to get a refund from the Apple App Store

How to get a refund from the Apple App Store

Making a purchase on what we could define as one of the most famous and well-known virtual stores in the world does not automatically protect you from possible problems and disservices. This is why it is important for the user to know, despite the great reliability of the brand behind him, that he can always count on a return and refund policy capable of guaranteeing peace of mind during his online shopping.

With this quick guide let's find out together how to get reimbursed from the Apple App Store, in case one of the purchased services is not in line with your expectations or is different from what is advertised.

Preliminary information

| ); } The second piece of information you need to keep in mind is related to correctness. As mentioned at the beginning of this article, the virtual store and the Apple brand are synonymous with reliability and security among users. We must not abuse this "guarantee" linked to the Californian company, which despite always wanting to focus on the user and his satisfaction, in fact carries out strict controls in order to prevent potential scams and abuses regarding its reimbursement system.

Always remember to keep in mind the conditions of correct use of Apple services (such as the Apple ID and access to the App Store), which can be viewed in full on the dedicated page on the official website.

How to get a refund from the App Store?

Made it clear on which devices it is possible to start a refund procedure and what are the main rules to follow to avoid having our request rejected, let's move on to the practical part.

Don't worry, as per Apple tradition you will be guided step by step through a very simple procedure which will not oblige you to have any particular knowledge in the IT field. Apple has in fact made available to you a dedicated portal for the management of these practices, in order to make it easy to access refund requests.

So, all you have to do is access the dedicated official page, from which you will be taken to the Apple support page where you can report the problem. What you will have to do next is to select "Request a refund" in the "I would like" field.

Once the procedure has begun, you will need to provide further information regarding the nature of your refund request. In fact, you will have to choose among the various fields available the motivation that led you to want to cancel your purchase operation, providing Apple with all the necessary information.

“Remember in this step to be very precise and sincere about your reasons, this will greatly facilitate the timing of your reimbursement and will prevent you from seeing your request rejected "

The one indicated above is not the only method you have at your disposal in order to obtain reimbursement from Apple App Store. In fact, for every purchase made on the virtual shop, you will receive a virtual copy of the reference invoice. Inside the invoice itself, in addition to the data relating to the service purchased, you will also find the writing "report a problem", which will allow you to reach the same page described a few lines above, in which you must therefore always indicate the problem and the related reason which led you to request a refund.

When is it not possible to obtain a refund?

In addition to the reasons related to the correct use of the refund system offered by Apple to its users, there are other circumstances that will prevent you from being able to see your operation canceled. Here are the possible scenarios to keep in mind that will prevent you from being able to get your refund:

Debit not yet made "If the charge is pending, you cannot request a refund yet. Once the charge has been made, try again to request a refund "Unpaid order" If you have an unpaid order, you must pay for that order before requesting a refund "If your purchase is pending as unpaid, consider checking that the data relating to your payment methods are up-to-date and that they are valid and active. To verify the correctness of your payment methods, you can visit the relative support page.

"It is very important that your payment methods are always correct and up-to-date, as they (as we will see shortly) are used not only for debits but also for credits related to refunds from the Apple App Store "

How to check the status of your refund and credit times

Once your request has been sent, Apple will notify you within 48 hours on the status of your case, via an email to your address linked to the reference Apple ID. If your refund request has been approved, you will be credited with the original payment method used for the purchase. In case of a negative answer to your request, you can always check the status of your case through this quick link.

Depending on your original payment method used for the purchase, you will have to face different crediting times , as illustrated below:

App Store Credit "It may take up to 48 hours for the amount to appear on your Apple account balance" Debit by phone account "It may take up to 60 days before the amount is displayed on the phone bill. The time required for processing may vary depending on the telephone operator. You can contact your operator for an update "Credit cards and other methods" It may take up to 30 days for the amount to appear on your statement. If you don't see your refund after 30 days, please contact your financial institution "

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