Prime Exclusive Offers, How Amazon Returns Work

Prime Exclusive Offers, How Amazon Returns Work

Prime Exclusive Offers

Just a few months after Prime Day in July, Amazon announced Prime Exclusive Offers, a new marathon of discounts available to Prime members. The days in question are Tuesday 11 and Wednesday 12 October, and the initiative will work essentially the same way as Prime Day: at midnight on Tuesday, hundreds of products of all categories will be discounted for Amazon Prime members, and then brought back to the price. normal 48 hours later. For the occasion, it is useful to review some particularities of how the Amazon return procedure works.

As it happens in all commercial establishments, even during the special sales it is possible to return a product not only for defects of compliance - in which case the consumer is protected by the legal guarantee - but also simply because they are not satisfied with the purchase.

How do returns work during Prime Exclusive Offers? How long do I have to return a product? Are there any refunds? Will I incur additional costs? Does this apply to all products? How does it work in the Marketplace?

In practice, how does it work?

The procedure is quite simple. From the "My orders" page of your account, you must select the Return or replace items button where present. From there, you must justify your request by indicating why you have decided to proceed with the return within the dedicated spice and indicate a return method from those available. You will then get a QR code or a return label which will then be printed and glued on the package that you will send to Amazon. The label also contains instructions for the correct packaging of the product.

How long do I have to return a product?

According to Amazon's return policy, you are entitled to rethink your purchase and return the purchased item without having to specify the reason for this choice, up to the term of thirty days from the date of delivery. It should be emphasized that the products must be in good condition. Ideally, in the same condition in which they were delivered, for both new and used products.

How do refunds work?

If you respect the thirty days policy, you will be refunded in full. Refunds can be issued in two ways, depending on your choice. The first is the disbursement with the same payment method used for the purchase - a procedure that takes on average from 5 to 14 days to be processed. The second is the addition of the amount to be refunded to your Amazon balance, in which case only one day is required for the acceptance of the request.

Be careful, however, because any shipping costs for receipt will not be reimbursed of the package. There are exceptions relating to specific products which are possibly indicated on the refund page relating to the individual product, in which case you have the possibility of obtaining an immediate refund. Even in the case of these exceptions, the refund can be made either through the payment method used or by adding the amount to the balance. If you do not receive your refund within four weeks of the return shipment date, you should contact Amazon support, which can be reached on toll-free 800 145 851.

Will I incur additional costs?

the only additional costs will be the shipping costs at your expense, usually around 4 euros. If, on the other hand, you return the product within 14 days from the date of delivery, the costs will be borne by Amazon due to the right of withdrawal provided for by law, and Amazon will send a courier to the address you provided.

Does this apply to all products?

No, Amazon expects there to be cases where returning is impossible. In particular, this category includes made-to-measure or personalized articles, articles that are liable to expire rapidly and deteriorate, sealed articles opened after delivery, alcoholic beverages, audiovisual products on which the packages have been opened or seals have been removed, newspapers, magazines. and periodicals and Amazon vouchers.

What about Marketplace items?

To return Marketplace items - i.e. items purchased from third-party sellers - you must return the item directly to the seller. According to the Amazon regulation, Marketplace sellers are required to apply return policies that comply with those of the company. To know the specific procedure applied to each of them, you will need to visit the related detail page which is located on the seller's profile.

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